OurHealth is a real-time video interpretation platform designed to bridge language gaps in healthcare. With just one click, clinics can connect to certified medical interpreters, making it easy for patients to be heard, understood, and treated with respect anytime, anywhere.
Powered by AI, the platform also auto-generates medical transcripts and action notes after each session, helping providers stay focused while improving documentation and communication.
A UX/UI Designer
•Designing an intuitive interpreter and clinic dashboards
•Creating patient and interpreter onboarding flows
•Designing and prototyping a virtual call experience
•Building a scalable design system and establishing visual consistency
•Conducting user testing with interpreters and clinic staff to validate usability
We’re building a healthcare system where language is never a barrier. OurHealth combines certified medical interpreters with AI-powered tools to deliver faster, more cost-efficient care while improving patient safety, satisfaction, and accessibility for all.
Proportion of Immigrants in Canada’s Population (1986–2031)
▸ Canada’s immigrant population has steadily grown and is projected to keep rising in the coming years.
➡ SourceHospital Admission Rates: LEP vs. English-Proficient Patients
▸ Language barriers result in 34% longer hospital stays for limited English/French proficiency
Nearly Half of Providers Struggle to Communicate with LEP Patients
▸ 44% of primary care providers had difficulty communicating with patients who have low English proficiency
➡ SourceTo better understand the real challenges faced by patients and healthcare professionals, we conducted interviews with individuals who frequently experience language barriers in medical settings.
Li Hua
[Mandarin Speaker]
"I couldn’t understand what the doctor was saying, but I just kept nodding. The truth is, I had no idea what they meant. Even for the medication, I had to ask my daughter what to do."
✦ Pain Point: Fear and confusion, misunderstanding leads to medication errors.
Carlos M
[Spanish Speaker]
“Every time I go to the clinic, I need someone to come to interpret. If I go alone, I feel nervous and can't focus on what the doctor is saying. Sometimes, I just skip appointments altogether.”
✦ Pain Point: Dependence on family interpreters, anxiety leads to missed care.
Alexis T
[Nurse]
“When a patient doesn’t speak English well, I usually have to explain multiple times or talk to a family member. It takes way more time. I’m worried something important got lost in translation.”
✦ Pain Point: Longer communication, concerns over safety and misunderstanding linger.
🧭 Journey Map 1: Li Hua (Patient)
➡ View FigJam
.png)
🧭 Journey Map 2: Nurse Alexis (Clinician)
➡ View FigJam
.png)
✦ LEP patients often misunderstand or miss important medical explanations.
✓ 24/7 On-Demand Interpretation
✦ Healthcare providers spend more time and energy repeating explanations.
✓ AI-Powered Captions & Medical Reports
✦ LEP patients and providers may distrust unfamiliar interpretation tools.
✓ PHIPA-Compliant Certified Interpreters
✦ Traditional interpretation services are costly and tricky for many clinics and hospitals.
✓ Flexible Per-Minute Pricing Model
We defined our primary users as healthcare staff and interpreters, and visualized separate user flows to clearly illustrate how each group interacts with the system. ➡ View FigJam
This low-fidelity wireframe illustrates the key user journey from initiating a call to accessing the interpreter dashboard and completing verification. It outlines each interaction step to support a seamless and user-friendly experience.➡ View FigJam
OurHealth was selected as a semi-finalist at CodeLaunch Canada 2025, a leading startup competition highlighting early-stage ventures with strong innovation, product-market fit, and real-world impact, for its potential to transform healthcare accessibility through real-time AI-supported interpretation.
Being part of the full process, from the initial idea to the launch, was both a valuable learning experience and a meaningful milestone in my design journey. In particular, working closely with the business team in the healthcare field was an incredible opportunity for me, as I had no prior knowledge of medical practices. It challenged me to think deeply about how to design accessible experiences that comply with healthcare regulations while keeping target users in mind.
Throughout the process, I felt a strong sense of responsibility and fulfillment as a designer, knowing that our work could have a meaningful impact. Additionally, participating in various startup pitches and competitions pushed me to think more critically about how to make our design and business strategy more competitive.
